September 20, 2002 Mr. Warren Vickers President The Pinnacle Experience 15100 N. 78th Way, Suite 101 Scottsdale, AZ 85260 Dear Warren, I wanted to thank you for booking the Land Rover program that just concluded at The Inn at Spanish Bay. Land Rover, as you know, is one of our "brand" partners at Pebble Beach Resorts, and thus our relationship with them is extremely important to us. I am especially anxious whenever we produce Events with "brand" partners, as it is paramount that we insure the highest quality. Your staff is to be commended for putting together and executing a remarkable Event. (Obviously your relationship with Land Rover is as important to you as our relationship with them.) You challenged us to come up with unique venues, ideas and "think outside the box" and the final outcome was phenomenal. Not a single thing was overlooked and we were truly impressed by your team's organization and attention to detail. The staff you have assembled are true professionals and working with your group is a joy. You convey your expectations and challenge everyone to work together as one team to result in a flawless program for the client. Please let us know what we can do in the future to assist you in achieving your objectives and we hope to see you in Pebble Beach for years to come. Thanks again! Warm Regards, Ann McAuliffe Director of Sales Pebble Beach Resorts