September 18, 2002 Warren Vickers 7209 East McDonald Drive, Ste. #7 Scottsdale, AZ 85250 Dear Warren: Just a quick note to thank you for all the work you and your staff put into making The 2002 Land Rover Clam Bake a success. This is our sixth Event with you (three Scottsdale, one Masters, and two Pebble Beach programs), and each one was of the highest caliber. As we have discussed on many occasions, Land Rover is a luxury brand and we must deliver that type of product to our retailers. I sincerely appreciate that you have never taken our business for granted. You are genuinely passionate about your business and it shows through the quality of service you provide. This is a rare quality these days. You are very fortunate to have Rose and Mark on your staff who also embrace the same qualities. Both of them are tremendous assets for you. Enclosed please find the compiled results of our Customer Service Surveys we sent out to the guests following the Event. As you can see, your staff received extremely high marks. In the 14 years I've been attending incentive programs in the auto industry, these are the highest scores I've seen. Congratulations to everyone at Pinnacle on a job well done. We look forward to many more events down the road! Regards, Pat Ward Manager, Retail Planning & Programs Aston Martin-Jaguar-Land Rover